| FAQ |
| 1. Our website. |
| Q: Who are you? |
| Q: What is the goal of your company? |
| Q: What kind of service do you currently provide? |
| 2. The legal, safety, privacy and security. |
| Q: Is your service legal? |
| Q: Would I get any punishment if I accept your service? |
| Q: What kind of personal information will I provide to enjoy your service? |
| Q: Why should provide such information and how do you use it? |
| Q: How is my information protected from hackers/fraudsters? |
| 3. The recommending and reward system. |
| Q: What is the recommending system? |
| Q: Is this recommending system open forever? |
| Q: How can I recommend your website to my friend? |
| Q: I recommend a friend via your system. How do I know whether it works? |
| Q: How can I use the bonus game currency? |
| Q: Can I check the bonus game currency I had? |
| 4. The transaction, the payment and the delivery |
| Q: I want to buy some game currency. Where should I start? |
| Q: How to make an order? |
| Q: Why should I fill my phone number in the order? |
| Q: Why should I fill my name the order? |
| Q: I have made an order on the website. What should I do next? |
| Q: How to make a payment for my order? |
| Q: Which payment methods do you accept? |
| Q: Should I have a Paypal account in order to use your service? |
| Q: I have made the payment. What should I do next? |
| Q: What is the ¡°ring me¡± button after I make the payment? |
| Q: I have passed the phone confirmation. What should I do next? |
| Q: Why should I fill the time when I can be contacted for delivery? |
| Q: I have filled the time I can be reached and the contact. What should I do next? |
| Q: How do you contact me for delivery if the order cannot be supplied immediately? |
| Q. How long does it take for me to get my WOW gold? |
| Q: Why do you sometimes need to call me when I've made an order? |
| Q. How is delivery accomplished? |
| 5. The customer service. |
| Q: Are there discounts for larger orders? |
| Q: Which servers do you supply on my game? |
| Q: How can I communicate with lolgolds after my payment has been made? |
| Q: Why do your prices change so frequently? |
| Q. I have ordered on the wrong server or character name. What should I do? |
| Q. Live Help is not responding. What's wrong? |
| 6. Sell to us and resell. |
| Q. Can I sell to you or resell your service? |
| |
| 1. Our website. |
| Q: Who are you? |
| A: We, the Zhisheng Ltd. Co., are an Internet company who has been in charge of several professional websites and online communities since 2002. We have lots of experiences on operating different web services. Since 2008, because of the booming of the online service for MMPRPG, we determine to set up a new website LoLgolds.com, which aims to delivery the outstanding service to MMORPG players. |
| Q: What is the objective of your company? |
| A: Our objective is to be the no. 1 MMORPG service website in the world. Though the service in MMORPG is only limited in very small area such as the game currency provision and the power leveling during the previous several years, we believe that the more and more services for MMORPG players will be desired because of the expanding diversity of the MMORPG. We expect to achieve our goal by developing our site a true community center rather than a market place only. |
| Q: What kind of service do you currently provide? |
| A: Currently we are on stage one and only providing the game currency supply and power leveling service. The major MMORPG game we are supporting is the Blizzard¡¯s World of Warcarft. But soon lots of popular games will be added into our list, like Guild Wars, Lineage II, Final Fantasy XI, Lord of Rings online, Silk Road, Hellgate and EVE. Also, we will provide the service for upcoming new games Age of Conan and the WarHammer Online. |
| 2. About the legal, safety, privacy and security. |
| Q: Is your service legal? |
| A: Someone have concerns about the legitimacy of the service for MMORPG, such as the game currency supply and the power leveling. It is legal and protected by the law as any other kind of service. Basically, we are selling our service rather than the game currency, game account or anything that belongs to some third party like the game operator. When we are talking about a 1000 gold trade, actually we are trading the labor that our employees spend to get 1000 gold in the game. There is nothing illegal about that and there are no laws restricting this practice! |
| Q: Is your company a legitimate business? |
| A: Definitely! We, the Zhisheng Ltd. Co., are an Internet company who has been in charge of several professional websites and online communities since 2002. We have experiences on operating different web services. Since 2008, because of the booming of the online service for MMPRPG, we determine to set up a new website LoLgolds.com, which aims to delivery the outstanding service to MMORPG players. |
| Q: Would I get any punishment if I accept your service? |
| A: Quite simply - no. Dealing with other companies who obtain currencies and virtual commodities through illegitimate means may result in your account being banned. However, the reputation is very important to our long-term goal and we always promise that we do not engage in any cheating, exploiting, or utilizing game bugs. We will continue offering safe services to our customers. |
| Q: What kind of personal information will I provide to enjoy your service? |
| A: Surely we need you provide some personal information like lots of other e-commerce website. However, we try to minimize the information we need and all these information will not be used in anywhere out of the service we provide. We need you to provide your email address and telephone number to confirm your every order. Additionally, to avoid scammed, we may require your name and address and copy of ID in some special cases (for example for dispute of an order). Upon payment, you need not give us your paypal information. Instead, you will be redirect to the paypal website to process the payment, i.e., the payment is transparent to us. |
| Q: Why should I provide such information and how do you use it? |
| A: Your email is very important for us to contact you. Your phone number is used to confirm every order you make on our website. Upon some special case like order dispute, we need your name, address and the copy of ID to help us better serve you. These information are only used for us to serve you better and will not be used out of the website. |
| Q: How is my information protected from hackers/fraudsters? |
| A: Basically, all personal information such as the email address and phone number is protected in our secure database and only accessed by our managers. Our database is behind hardware firewall and protected by other software. Your payment information such as the paypal account information or credit card number is hidden from us because we use the paypal payment interface. |
| 3. About the recommending and reward system. |
| Q: What is the recommending system? |
| A: The recommending system is a special feature of our website. It benefits both our customers and us by encouraging customers to introduce our website to other people. If you are a registered user of our website, you can recommend our website to your friends or anyone who are looking for game currency suppliers. By doing so, you can get bonus game currencies whenever your friends shopping on our website. The amount is the 10% of how much your friends shopped. The more friends you bring to our website and the more they shop on our website, the more bonus game currencies you can get. |
| Q: Is this recommending system open forever? |
| A: The recommending system is not open at any time. It is a special promotion during the opening period of the website. Also we will open it time to time later. However, as long as the recommending is set, i.e., you recommended a friend when the system is open, you can get bonus game currency regardless of the open or close of the system. |
| Q: How can I recommend your website to my friend? |
| A: You need to login to your account first (If you are not a registered user yet, press here to register). You will find a ¡°recommend friend¡± link in the member login area. Click the link and follow the instruction. We will send an email to your friend under your name to introduce our website. |
| Q: I recommend a friend via your system. How do I know whether it works? |
| A: You can login and find ¡°my recommend info¡± link. Click it and you will find all your friends recommended by you. Note that your friend will not be list here if he/she does not respond to your recommend or does not set you as his/her recruiter upon registration (usually by mistakes). |
| Q: How can I use the bonus game currency? |
| A: You need to place real orders on our website at least once. It is to confirm your identity. Then you can freely use your bonus game currency. Similar to making a real order, but you can choose to use the bonus during the paying process. |
| Q: Can I check the bonus game currency I had? |
| A: Yes. You can login your account and click the ¡°my bonus¡± link in the login area. All the information about your bonus game currency is there. |
| 4. About the transaction, the payment and the delivery |
| Q: I want to buy some game currency. Where should I start? |
| A: To buy the game currency, you should enter the ¡°Buy Gold¡± page through the link on the top of the homepage. This page shows the steps to place an order and also shows an empty order form, where you can start the purchase following the instructions. |
| Q: How to make an order? |
| A: To make an order, you should fill in the order form on the ¡°Buy Gold¡± page with purchasing related information, such as game name, realm name, amount of currency, personal name and the phone number. After pressing the ¡°proceed¡± button, you will see the preview of the order form. You can either confirm the order by clicking ¡°next¡± button or modify it by clicking ¡°cancel¡± button. |
| Q: Why should I fill my phone number in the order? |
| A: This phone number will be used in the phone confirmation step, which is to confirm every order you make on our website. Please check ¡°What is the ¡°ring me¡± button after I make the payment?¡± for more information. |
| Q: Why should I fill my name the order? |
| A: We need this name (should be your true name) to confirm the payment information is correct. Also, occasionally we need it to verify your identity to avoid fraud. |
| Q: I have made an order on the website. What should I do next? |
| A: When an order is confirmed, you can pay your order with an appropriate payment method. |
| Q: How to make a payment for my order? |
| A: To make a payment, you should press the ¡°pay¡± button on the order page. By doing so, you will be redirected to the PayPal website, where you can choose to pay by credit cards or by your PayPal account (preferred). |
| Q: Which payment methods do you accept? |
| A: Currently only the credit cards and PayPal are supported and more payment methods such as Money Booker will be added soon. |
| Q: Should I have a Paypal account in order to use your service? |
| A: Not necessary. You can use credit card to pay the service. However, we suggest you to use your Paypal account to make the payment. If you do not have one, simply go to www.paypal.com and click the ¡°sign up¡±. |
| Q: I have made the payment. What should I do next? |
| A: After the payment, you should return to our website and continue the phone confirmation step. You will be redirected to our website automatically if you are paying from your PayPal account. If you are paying by credit cards, you might have to manually press the return button on the receipt page to return our website. |
| Q: What is the ¡°ring me¡± button after I make the payment? |
| A: By clicking the ¡°ring me¡± button, we will immediately call the phone number which is given in the order. You will hear a five digit PIN repeated for three times in the phone. To finish the phone confirmation, you should fill the PIN in this page and press the ¡°submit¡± button. Note that you can not proceed to the next step until the submitted PIN is correct. If you cannot pass through this step correctly, please contact with our customer service via online chat or toll-free phone. |
| Q: I have passed the phone confirmation. What should I do next? |
| A: An order has been successfully made at this stage. The next step is to fill the appropriate delivery information. Our customer service will contact you at your convenient time as soon as the golds are collected by the manner you provide on the page. |
| Q: Why should I fill the time when I can be contacted for delivery? |
| A: This is for your convenience to fill in the delivery time. Our customer services will contact you during this period whenever the gold is ready. Whenever the order is successfully made, our customer service will start preparing golds immediately. In most cases, golds will be ready within Half An Hour. However, sometimes the delivery may be delayed due to the unpredictable ban of the supplying accounts. |
| Q: I have filled the time I can be reached and the contact. What should I do next? |
| A: Till now, you have finished all steps on placing the order. The pnly thing you need to do is to wait for our customer¡¯s notification for the delivery. Our customer service will prepare golds instantly and notify you when golds are ready for delivery. |
| Q: How do you contact me for delivery if the order cannot be supplied immediately? |
| A: There are several ways for contacting you. You can choose one when you fill the delivery information. We will contact you whenever the golds have been prepared in the way you provide. If we cannot contact you by the manner you provide, we will call you at your number provided upon registration. |
| Q. How long does it take for me to get my WOW gold? |
| A: Whenever the order is successfully made, our customer service will start preparing golds immediately. In most cases, golds will be ready within Half An Hour. However, sometimes the delivery may be delayed due to the unpredictable ban of the supplying accounts. In that case, our customer services will contact you during the delivery period whenever the gold is ready. |
| Q: Why do you sometimes need to call me when I've made an order? |
| A: When your gold is ready, we need to notify you to finish the delivery. The call will be the best choice if we cannot contact you by the manner you provide on the delivery information. |
| Q. How is delivery accomplished? |
| A: When golds are prepared, we will contact you by some manner in some time according to your delivery information. We can make the delivery then. If you are not ready for the delivery, you can talk with our customer service to arrange another time for the delivery. |
| 5. The customer service. |
| Q: Are there discounts for larger orders? |
| A: Yes, we offer bulk discounts on a case by case basis. Please contact us via Live Help or e-mail support@lolgolds.com to discuss a bulk discount. |
| Q: Which servers do you supply on my game? |
| A: We offer supplies of game currency on all the games listed to your left, on all servers available. To see a list of available servers and the services offered, please select your game on the left of your screen. |
| Q: How can I communicate with lolgolds after my payment has been made? |
| A: You can opt to contact us via Live Help, e-mail or telephone (contact details can be found in the Contact Us section). Please quote your order number to ensure your enquiry is dealt with swiftly. |
| Q: Why do your prices change so frequently? |
| A: We raise and lower our prices in accordance with market supply and demand. When supply is short and demand is high, prices will increase. When supply is plentiful but there is little demand, prices will decrease. This is the reason for changing prices and also why currency prices may vary from server to server on one game. |
| Q. I have ordered on the wrong server or character name. What should I do? |
| A: Please inform our customer service as soon as possible, via live chat or phone. |
| Q. Live Help is not responding. What's wrong? |
| A: We guarantee 7/24 customer service. However, very rarely the live help does not working according to technical issues. You can wait for a while before our technician solves the problem or call us via the toll-free number. |
| 6. Sell to us and resell. |
| Q. Can I sell to you or resell your service? |
| A: You can send an email to support@lolgolds.com. We can help you via email about selling to us and resell. |
